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Terms and Conditions
AuctionViva: Where Art Meets Opportunity
Website Use Guidelines
- In this section, we outline our shipping policy. Here you can find details about shipping methods available and our procedures in case an item arrives damaged.
Welcome to AuctionViva. By using our website, you agree to follow our established terms regarding bidding, auction participation, and item listings. It’s essential to respect the rights and responsibilities we set out to ensure a safe and enjoyable experience for everyone involved. Please read through these guidelines thoroughly before engaging with our platform to better understand your obligations and the services we offer.
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Our Trust Indicators
Secure Payment Processing
Verified Seller Network
Data Protection Guaranteed
Customer Support Available
Find Us Here
At AuctionViva, we value transparent communication. You can reach out to us using the contact details below. We encourage you to connect with us for any inquiries, support, or feedback. Your experience is important to us, and we’re here to help.
- +44 20 7946 0958
- [email protected]
- 123 Auction Ave, London, UK
Frequently Asked Questions
Your Questions, Answered Here
Joining an auction is simple. First, register on our website to create an account. Once your account is set up, you can browse upcoming auctions. When you find an item you’re interested in, follow the bidding instructions provided on the listing page. Be sure to keep an eye on the auction close times to submit your bids on time.
During the bidding process, you’ll enter your desired bid amount in the designated field. Each bid increases the current highest bid. If you are outbid, you will receive a notification. Remember, the auction will end at the specified time, so be sure to place your bids before the close date.
You can track your auctions directly through your account dashboard. All active bids and auction details will be listed there. You’ll also receive email updates about your bids as the auction progresses. Keep an eye on this section for important notifications.
We accept various payment methods including credit and debit cards, PayPal, and other secure payment gateways. You can choose your preferred option at checkout. Remember to verify that your payment method is secure and has sufficient funds available for your purchase.
If your item arrives damaged, please contact our customer support immediately. We will guide you through the return process and discuss your options for refund or replacement. Ensure you keep all packaging materials for any necessary shipping back.
You can reach our customer support team through the ‘Contact Us’ page on our website. We offer several options, including email and live chat support, ensuring you get timely help with your inquiries or issues.
If you forget your password, simply click on the ‘Forgot Password’ link on the login page. Follow the instructions to reset your password. You’ll receive an email with a link to create a new password.
Yes, you can update your account information at any time. Log into your account, navigate to your profile settings, and make the necessary changes. Remember to save your changes before logging out.
Yes, participating in our auctions may involve certain fees, including buyers’ premiums. These fees are clearly stated in the auction details, so please review them prior to bidding. Transparency is important to us, and we want you to be fully informed.
Once a bid has been placed, it cannot be cancelled or retracted except in certain circumstances. If you believe there’s an error or significant issue, please contact customer support for assistance. We will review your situation accordingly.
If you have additional questions, feel free to visit our Help Center or contact our support team. We’re here to assist you with anything you need and ensure that your experience with us is smooth and enjoyable.
We appreciate your feedback! You can share your thoughts through our feedback form available on the website. Your insights are valuable to us and help improve our services.